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Monday - Friday: 8am - 7pm
Saturday: 9am - 5pm

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Please note: You will not be covered for holiday cancellation until your policy start date. Choose today’s date if you want cover as soon as possible.

Barrhead Travel Insurance

About Us

About Barrhead Travel

Founded in 1975, The Barrhead Travel Group has grown from a single high street shop to a travel giant with 900 employees across 61 UK outlets, including travel agency stores, Business Travel offices and contact centres. Since the early days of the company, we’ve recognised that to be the best, we must have the best people working for us, and so our team members enjoy a programme of training and development that is unmatched in the travel business. Our specialist departments are staffed by enthusiastic and knowledgeable experts who like nothing better than to help find you the perfect holiday, from cruises to worldwide trips, from UK breaks to Canadian journeys, and from winter-sports to sun-soaked escapes. And we’re open extended hours, so that you can enquire and book your holiday at a time that suits you. Not simply a travel agency, Barrhead Travel operates its own summer charter flight programme from three UK airports to destinations in the Mediterranean each year, taking over 22,000 holidaymakers to the sun. Our innovative holiday options, attention to detail and excellent value mark us out from the crowd. That’s why we have been voted UK Travel Agent of the Year at the Travel Trade Gazette Awards for seven years in a row.

Our company’s come a long way in 41 years. We’re now the UK’s leading independent travel group, booking over 300,000 people on holidays each year. That’s because we live and breathe holidays. You’ll find Barrhead Travel stores across Scotland, the North of England and Northern Ireland, but even if there isn’t yet a branch near you, our friendly telephone travel consultants are happy to help you source and book your perfect trip. With a stable of 6 specialist websites, booking your travel online has never been easier, and thanks to our special relationships with the world’s leading tour operators, tourist boards, airlines and travel suppliers, you’ll find more choice and the best prices at Barrhead Travel. We have exclusive products that simply can’t be found anywhere else, and as leaders in travel technology, we have the information at our fingertips that will help you to make informed holiday choices.

About the Underwriter

URV, Branch Office of Union Reiseversicherung AG for the United Kingdom and the Republic of Ireland Registered in England & Wales. Company No. FC024381 Branch No. BR006943A public body corporate with limited liability. Registered Office: Maximilian Strasse 53, D-80530 Munich, Germany. Registered with Amtsgericht Munich, Germany. Registered Number: HRB 137918 Union Reiseversicherung AG are authorised in Germany by BaFin and subject to limited regulation in the United Kingdom by the Financial Conduct Authority and in the Republic of Ireland by the Insurance Regulator. Union Reiseversicherung AG are members of the Financial Services Compensation Scheme. Administered in the United Kingdom and Ireland by Travel Insurance Facilities plc. Registered Office: 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY Registered in England. Registered Number: 3220410. Travel Insurance Facilities plc are authorised and regulated by the Financial Conduct Authority. Travel Administration Facilities, Travel Claims Facilities and Emergency Assistance Facilities are trading names of Travel Insurance Facilities plc.

Alongside our basic Single Trip and Annual Multi-trip travel insurance, as a specialist provider Barrhead offers through URV:

Whether it's "activity" holidays or age-related insurance you are after, with Barrhead we make it our business to meet all your cover needs.

Barrhead is simply the best in the business for value for money travel insurance!

Medical Emergency Assistance

Contact Emergency Assistance Facilities on 00 44 (0) 203 829 6745.


Contact Travel Claims Facilities on 00 44 (0) 203 829 6761.

Important information about your right to complain

Barrhead always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

The Compliance Manager
Barrhead Travel Insurance
Griffin House
135 High Street
West Sussex
RH10 1DQ

Barrhead Travel Insurance adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.

At Barrhead we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Telephone: 0800 023 4 567

If you have a complaint about a claim relating to a policy then you should write to:

Quality and Improvements Manager
1 Tower View
Kings Kill
West Malling
ME19 4UY

Telephone: 0203 829 6604


Who regulates Barrhead Travel?

Barrhead Travel Insurance is arranged and administered by ROCK Insurance Group. ROCK Insurance Group is a trading style of Rock Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority. The FCA number for Rock is 300317 and this can be verified by checking the FCA website at:, please type in Rock Insurance or the postcode RH10 1DQ. Or you can contact the FCA on 0800 111 6768