Call us on: 0343 658 0350

Monday - Friday: 8am - 7pm
Saturday: 9am - 5pm

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Please note: You will not be covered for holiday cancellation until your policy start date. Choose today’s date if you want cover as soon as possible.

Barrhead Travel Insurance

About Us

About Barrhead Travel

Founded in 1975, The Barrhead Travel Group has grown from a single high street shop to a travel giant with 900 employees across 61 UK outlets, including travel agency stores, Business Travel offices and contact centres. Since the early days of the company, we’ve recognised that to be the best, we must have the best people working for us, and so our team members enjoy a programme of training and development that is unmatched in the travel business. Our specialist departments are staffed by enthusiastic and knowledgeable experts who like nothing better than to help find you the perfect holiday, from cruises to worldwide trips, from UK breaks to Canadian journeys, and from winter-sports to sun-soaked escapes. And we’re open extended hours, so that you can enquire and book your holiday at a time that suits you. Not simply a travel agency, Barrhead Travel operates its own summer charter flight programme from three UK airports to destinations in the Mediterranean each year, taking over 22,000 holidaymakers to the sun. Our innovative holiday options, attention to detail and excellent value mark us out from the crowd. That’s why we have been voted UK Travel Agent of the Year at the Travel Trade Gazette Awards for seven years in a row.

Our company’s come a long way in 41 years. We’re now the UK’s leading independent travel group, booking over 300,000 people on holidays each year. That’s because we live and breathe holidays. You’ll find Barrhead Travel stores across Scotland, the North of England and Northern Ireland, but even if there isn’t yet a branch near you, our friendly telephone travel consultants are happy to help you source and book your perfect trip. With a stable of 6 specialist websites, booking your travel online has never been easier, and thanks to our special relationships with the world’s leading tour operators, tourist boards, airlines and travel suppliers, you’ll find more choice and the best prices at Barrhead Travel. We have exclusive products that simply can’t be found anywhere else, and as leaders in travel technology, we have the information at our fingertips that will help you to make informed holiday choices.

About the Underwriter

Barrhead Travel travel insurance is Underwritten by Travel Insurance Facilities and Insured by Union Reiseversicherung AG, UK.

Travel Insurance Facilities are authorised and regulated by the Financial Conduct Authority.

Union Reiseversicherung AG are authorised by BaFin and subject to limited regulation by the Financial Conduct Authority.

 

Medical Emergency Assistance

Contact TIF Group Assistance on 00 44 (0) 203 829 6724.

Claims

Contact Travel Claims Facilities on 00 44 (0) 203 829 6713.

Important information about your right to complain

Barrhead always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

The Compliance Manager
Barrhead Travel Insurance
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

Barrhead Travel Insurance adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.

At Barrhead we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4 567

If you have a complaint about a claim relating to a policy then you should write to:

Quality and Improvements Manager
URV
1 Tower View
Kings Kill
West Malling
Kent
ME19 4UY

Telephone: 0203 829 6604

 

Who regulates Barrhead Travel?

Barrhead Travel Insurance is arranged and administered by ROCK Insurance Group. ROCK Insurance Group is a trading style of Rock Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority. The FCA number for Rock is 300317 and this can be verified by checking the FCA website at: https://register.fca.org.uk/, please type in Rock Insurance or the postcode RH10 1DQ. Or you can contact the FCA on 0800 111 6768