All our policies include cover for cancellation and curtailment if an insured person named on the policy documentation has a confirmed diagnosis of Coronavirus (COVID-19); and for emergency medical expenses if you get infected by COVID-19 whilst abroad. Providing you aren’t travelling against Foreign, Commonwealth & Development Office (FCDO) advice
You are covered if:
PLEASE NOTE: If the FCDO changes its advice in relation to the country you are travelling to because of COVID-19 or another pandemic and you can't now travel, there will be no cover under this policy for cancellation of prepaid costs including but not limited to activities, accommodation and transport services. You should make enquiries with the providers and review their booking conditions to ensure they will offer a rebooking or refund in such circumstances. You may also want to consider paying these costs with a credit card or debit so you have the option of recovering from your credit card provider or your bank should the provider fail to honour the agreement to refund or rebook.
Cancellation due to a pandemic illness or for personal quarantine is not covered within the first 48 hours of the policy purchase date.
No cover applies to trips if the Foreign, Commonwealth & Development Office (FCDO) advise against travel to your destination. You can read the FCDO's latest advice here. The FCDO is currently advising against ALL cruise ship travel for British Travellers. If you cancel your policy within 14 days of purchase, you are welcome to a full refund - provided you have not travelled and do not intend to claim. Beyond 14 days you may be entitled to a partial refund. Please check the cancellation terms in your policy wording for details.
Founded in 1975, The Barrhead Travel Group has grown from a single high street shop to a travel giant with 900 employees across 61 UK outlets, including travel agency stores, Business Travel offices and contact centres. Since the early days of the company, we’ve recognised that to be the best, we must have the best people working for us, and so our team members enjoy a programme of training and development that is unmatched in the travel business. Our specialist departments are staffed by enthusiastic and knowledgeable experts who like nothing better than to help find you the perfect holiday, from cruises to worldwide trips, from UK breaks to Canadian journeys, and from winter-sports to sun-soaked escapes. And we’re open extended hours, so that you can enquire and book your holiday at a time that suits you. Not simply a travel agency, Barrhead Travel operates its own summer charter flight programme from three UK airports to destinations in the Mediterranean each year, taking over 22,000 holidaymakers to the sun. Our innovative holiday options, attention to detail and excellent value mark us out from the crowd. That’s why we have been voted UK Travel Agent of the Year at the Travel Trade Gazette Awards for seven years in a row.
Our company’s come a long way in 41 years. We’re now the UK’s leading independent travel group, booking over 300,000 people on holidays each year. That’s because we live and breathe holidays. You’ll find Barrhead Travel stores across Scotland, the North of England and Northern Ireland, but even if there isn’t yet a branch near you, our friendly telephone travel consultants are happy to help you source and book your perfect trip. With a stable of 6 specialist websites, booking your travel online has never been easier, and thanks to our special relationships with the world’s leading tour operators, tourist boards, airlines and travel suppliers, you’ll find more choice and the best prices at Barrhead Travel. We have exclusive products that simply can’t be found anywhere else, and as leaders in travel technology, we have the information at our fingertips that will help you to make informed holiday choices.
Barrhead Travel travel insurance is underwritten by Inter Partner Assistance UK Branch.
Inter Partner Assistance UK Branch, with a registered office at 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance UK Branch is a Branch of Inter Partner Assistance SA, a Belgian frm authorised by the National Bank of Belgium under number 0487, with a registered ofce at Louizalaan 166, 1050 Brussels, Company number 0415.591.055. Inter Partner Assistance is fully owned by the AXA SA.
Contact the assistance team on 00 44 (0) 2045 179 877. If you are calling from outside the UK please contact us on +44 (0) 2045 179 877
Contact the claims department on 00 44 (0) 2045 179 877.
Contact the claims department on 00 44 (0) 3300 531 830.
Barrhead always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:
The Compliance Manager
Barrhead Travel Insurance
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ
At Barrhead we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4 567
If you have a complaint about a claim relating to a policy then you should write to:
Complaints Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR
Telephone: 0204 517 9875
Barrhead Travel Insurance is arranged and administered by ROCK Insurance Group. ROCK Insurance Group is a trading style of Rock Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority. The FCA number for Rock is 300317 and this can be verified by checking the FCA website at: https://register.fca.org.uk/, please type in Rock Insurance or the postcode RH10 1DQ. Or you can contact the FCA on 0800 111 6768
