All our policies include cover for cancellation and curtailment if an insured person named on the policy documentation has a confirmed diagnosis of Coronavirus (COVID-19); and for emergency medical expenses if you get infected by COVID-19 whilst abroad. Providing you aren’t travelling against Foreign, Commonwealth & Development Office (FCDO) advice
You are covered if:
PLEASE NOTE: If the FCDO changes its advice in relation to the country you are travelling to because of COVID-19 or another pandemic and you can't now travel, there will be no cover under this policy for cancellation of prepaid costs including but not limited to activities, accommodation and transport services. You should make enquiries with the providers and review their booking conditions to ensure they will offer a rebooking or refund in such circumstances. You may also want to consider paying these costs with a credit card or debit so you have the option of recovering from your credit card provider or your bank should the provider fail to honour the agreement to refund or rebook.
Cancellation due to a pandemic illness or for personal quarantine is not covered within the first 48 hours of the policy purchase date.
No cover applies to trips if the Foreign, Commonwealth & Development Office (FCDO) advise against travel to your destination. You can read the FCDO's latest advice here. The FCDO is currently advising against ALL cruise ship travel for British Travellers. If you cancel your policy within 14 days of purchase, you are welcome to a full refund - provided you have not travelled and do not intend to claim. Beyond 14 days you may be entitled to a partial refund. Please check the cancellation terms in your policy wording for details.
Download your policy documents here.
For policies purchased after 27th June 2022
Policy Wording
Terms of Business
Standard Insurance Product Information Document
Premier Insurance Product Information Document
Premier Plus Insurance Product Information Document
For policies purchased between the 23rd May 2022 and 26th June 2022.
Policy Wording
Terms of Business
Standard Travel Insurance Product Information Document
Premier Travel Insurance Product Information Document
Premier Plus Travel Insurance Product Information Document
For policies purchased from the 29th July 2021 until 15th March 2022.
Policy Wording
Terms of Business
Standard Travel Insurance Product Information Document
Premier Travel Insurance Product Information Document
Premier Plus Travel Insurance Product Information Document
For policies purchased from 30th September 2020 to 28th July 2021.
Policy Wording
Terms of Business
Travel Insurance Product Information Document
If you bought Gadget Insurance as an add on to your insurance:
Gadget Insurance Product Information Document
For policies purchased between 1st October 2019 and 29th September 2020
Policy Wording
Terms of Business
Travel Insurance Product Information Document
If you bought Gadget Insurance as an add on to your insurance:
Gadget Insurance Product Information Document
For policies purchased from 1st October 2018 to 30th September 2019
Policy Wording
Terms of Business
Travel Insurance Product Information Document
If you bought Gadget Insurance as an add on to your insurance:
Gadget Insurance Product Information Document
Documents are in PDF format so you might need to download Acrobat Reader.
The Acrobat Reader can be downloaded here.